Shipping & Returns

We charge for Western Europe a standard price of €25,- for all packages up to 5 kg. All other areas please contact our salesdepartment. Orders: Recipient is responsible for all duties, customs and any other fees charged by their respective country in association with the shipment of the product. If recipient refuses shipment, a credit will be issued less the cost of the shipping & handling fees (including return shipping) plus any fees charged to Backshop as mentioned above. Money-back Guarantee All products purchased directly from Backshop qualify for a 15 day money-back guarantee (only for technical problems), excluding shipping/handling charges. If you wish to return a product for a refund, please contact Backshop to obtain an RMA number and shipping instructions. Note: To qualify for these terms, you must have purchased directly from Backshop and must arrange for and pay the cost of insured return shipping. We encourage and support our resellers in providing similar terms. However, if you purchase from a reseller it is your responsibility to confirm their return policy and you must deal directly with the reseller when arranging for a return. Product Warranties All Backshop products are sold with a one year limited warranty, unless otherwise noted in writing); In some cases (noted on the individual web page of a product) the original manufacturer may offer a significantly longer warranty.